Saturday, January 21, 2012

Customer Service is a No Go

My latest blog post at New Authors' Fellowship is a (rantish) piece about the dying art of customer service. You can read it by clicking HERE.

I don't want to pull my fellows into the fray, so on NAF I left out the name of the company that inspired the post. This, however, is MY blog. So take heed people: If you need to register a domain name, steer clear of Yahoo. They are not the only company I've had CS issues with, but they are the latest. And their "you must follow the rules, but we don't have to" attitude has made me decide I will never, ever use their services again.


Kessie said...

Yeah, I used to buy webservice from them. They had no hosting options whatsoever. I couldn't even have a hit counter. So I got the heck out of dodge. Sad that it doesn't sound like they ever improved much.

Kat Heckenbach said...

I should have dumped them a long time ago. I had issues with their lack of CS a couple years ago, but was kinds forced to renew. Now, the issue has arisen while trying to switch to a new service. I feel like what they did was just dirty. They caught me on a technicality. But when I pointed out they didn't follow their own rules, the CS rep actually said, "We don't have to do that."